We have all heard the term “constructive criticism” meant to improve behavior and most often delivered by superiors. Communication by conversation in the office can either support morale, efficiency and teamwork or it can undermine all three. It is often observed in dental offices, personnel adept at speaking to patients but lack the same skills when speaking to each other or to the doctor. Developing these skills depends on the desire to improve patient interaction plus perfecting communication with practice and role play to hone and polish verbal presentations. It is not just about explaining in lay terms the diagnosed treatment it is about making a connection with words that convey confidence, knowledge and caring. Dentistry is an extroverted business and by the nature of the services requires better than average communication skills. Having to talk to patients is a necessity in all dental practices. Because the dental clinical day is mostly pre- scheduled with patients and procedures no one wants the upsets that can happen to derail a well-planned day. Most dental office personnel are structured to the point that they want to be able to anticipate their day and not have any surprises. By: Tammy Friedman-Lebo, eAssist IT SupportĬhit chat in the breakroom can be a good way for staff to connect in a positive way unless it is interfering with daily operations and with communication with the patients.ĭaily tasks in the dental office such as opening the office, starting up all the equipment, checking messages, updating the schedule in the computer etc.
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